Return & Refund Policy

Last Updated: June 2026

At Credixs Store UAE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.

• All original packaging, tags, accessories, and manuals are included.

• The product is not damaged due to misuse or mishandling by the customer.

• Proof of purchase (order number or invoice) is provided.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Personal care and hygiene products.

• Underwear, intimate apparel, and beauty products once opened.

• Customized or personalized products.

• Gift cards and digital products.

• Products marked as "Final Sale" or "Non-Returnable."

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. After verification, we will arrange a replacement or full refund at no additional cost.

4. Cash on Delivery (COD) Refunds

For orders paid via Cash on Delivery (COD):

• Refunds will be processed via bank transfer or store credit.

• Customers may be required to provide valid bank account details.

• Refunds are typically processed within 7–14 business days after the returned item has been inspected and approved.

5. Online Payment Refunds

For orders paid by credit card, debit card, or other online payment methods:

• Approved refunds will be issued to the original payment method.

• Processing times may vary depending on your bank or payment provider.

6. Return Shipping

• If the return is due to our error (wrong item, defective product, or damaged item), Credixs Store UAE will cover the return shipping cost.

• For change-of-mind returns, the customer may be responsible for return shipping charges.

7. Order Cancellation

• Orders may be cancelled before shipment without any cancellation fee.

• Once an order has been shipped, it must follow the return process outlined above.

8. Refund Approval

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request. Approved refunds will be processed according to the original payment method or as store credit for COD orders.

9. Contact Us

For return, refund, or cancellation requests, please contact our customer support team: